Our client, a leading supplier and solutions provider for critically clean environments, is seeking a dedicated Customer Support Administrator to join their team at the Dublin 15 office. This role is pivotal in maintaining high service levels and supporting both domestic and international customers.

This role is fully onsite - Monday to Friday 8.30am to 5.30pm.

Responsibilities:

• Customer Relationship Management: Develop and maintain strong business relationships with both new and existing customers.
• Order Processing: Efficiently process customer purchase orders and inquiries through phone and email channels.
• Enquiry Management: Handle and process customer inquiries, ensuring prompt and accurate responses.
• Sales Growth: Drive business growth by maximizing sales opportunities and upselling to customers.
• Product Knowledge: Educate customers on the technical benefits and features of our client's products.
• Team Collaboration: Work closely with external client-facing colleagues to ensure exceptional customer service delivery.
• Issue Escalation: Identify, document, and escalate customer issues or trends, following the appropriate communication and escalation channels.
• Product Knowledge Maintenance: Stay current with product knowledge and the range of customer offerings.
• Reporting: Prepare and deliver weekly and monthly reports as required.

Skills & Experience:

• Relevant Experience: Previous experience in a similar role and/or industry is essential.
• Customer Service Excellence: Demonstrated passion for providing first-class customer service.
• Multinational Experience: Experience working with multinational organizations is preferred.
• Customer Needs Identification: Ability to understand and meet customer needs, ensuring satisfaction with each interaction.
• Product Communication: Confidence in discussing and explaining the benefits and features of our client's products.
• Strong Communication Skills: Excellent communication, organizational, and administrative skills.
• Adaptability: Flexible and proactive attitude, with the ability to embrace new ideas and initiatives.
• Problem-Solving: Ability to foresee potential issues and proactively develop effective solutions.
• Technical Proficiency: Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
• ERP System Experience: Previous experience with an ERP system, such as SAP, would be advantageous.

The Next Step for you:

Should this position be of interest to you please forward your CV to Nuira Esmau from Next Generation Recruitment or alternatively call on the main line on 019609773

Next Generation are specialists in Supply Chain, Procurement, Engineering, Quality, Technical and Operation (permanent, contract and temporary) positions.

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